Skip to content

ClaimReady · CLM-20614

Ready to submit — and whose clock is running

as at 10 November 2026

What “complete” means here

  • Our checklist complete
  • Customer approved
  • Administrator acknowledged

Submitted and awaiting the administrator. No regulated clock has started yet — submitting is not the same as the administrator receiving.

Running clock

PACTESSA clock · due 12 November 2026

Our internal service target. Not a regulatory deadline — nothing happens to the family if we miss it except that we were slow.

Authority to act (1 without evidence)

  • Lindiwe Khumalo · CLAIMANTBasis NEXT_OF_KIN_DECLARATION is recorded with nothing behind it. A basis asserted with no document is a guess wearing a label.
  • Thabo Khumalo · REPRESENTATIVEEXECUTOR_APPOINTMENT, evidenced by MHG-2026-4412.

Outstanding requirements (2)

  • RejectedCertified death certificateThe copy uploaded was not certified. A certified copy is needed.
  • OutstandingClaimant's identity document

What the family sees

For the family of Mr S. Khumalo

Reference CLM-20614

We are sorry for your loss. This page lists the documents we still need so we can send the claim to the insurer.

The insurer decides this claim, not us. We cannot tell you what they will decide or when, and nothing on this page is a decision.

What we still need

  • A certified copy of the death certificateWe need a different copy of this.What was wrong: The copy we received was not certified by a commissioner of oaths.
  • A copy of the claimant's identity documentWe have not received this yet.

What we already have

  • Proof of the bank account for payment

If you need help, speak to Nomsa at the branch on 010 555 0134. This page was sent by WHATSAPP and the link stops working on 17 November 2026.