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Intake · FC-7781

First call

In our control

Where the deceased is

Collected at 02:40 and received into the main branch mortuary by T. Mthembu. In our control.

Identity

Mr S. Khumalo, identified by family identification.

Caller authority

  • May request a removal
  • May release the deceased or share policy detail

Lindiwe Khumalo states they are the daughter. This is what they told us and nothing has verified it. It is enough to act on the removal and not enough to release the deceased or to share policy detail.

Funding

  • R 23,000.00Agreed price
  • R 5,000.00Confirmed
  • R 18,000.00Expected (not funding yet)
  • R 18,000.00Shortfall vs confirmed

Agreed R23,000.00, of which R5,000.00 is confirmed. The shortfall against confirmed funding is R18,000.00. A further R18,000.00 is expected and is not funding until its own source confirms it.

  • A pending claim of R18,000.00 is at AWAITING_RESULT and is not funding. It must not be presented to the family as covered.

Record the family’s approval

An approval cannot be recorded yet. 1 thing must be resolved first.

  • The agreed price and the shortfall must both be on screen before an approval is taken. An approval of a total the family never saw is a signature on a number somebody else chose.